Customer Service Associate, DTC

Posted Feb 16th, 2023 in Careers

Apply for a position as a Customer Service Associate, DTC

The Direct-to-Consumer sales team is looking for a positive and energetic Customer Service Associate. The ideal candidate will have an attention to detail along with passion for delivering exceptional sales and customer service, specifically in the e-commerce sales channel. This is a full-time position with shifts mostly occurring on weekdays, averaging 35 hours/week.

 Responsibilities include:
  • Product knowledge specialist for 4 Ontario wineries and their brands.
  • Provide sales fulfillment and customer service support for all online & phone orders, wine club memberships, event bookings and general winery tourism inquiries.
  • Ensure all online orders are printed, packed correctly for delivery.
  • Maintain and manage email databases.
  • Partner with delivery team to ensure deliveries are on-time and accurate.
  • Communicate with Management team on any issues that arise and offer solutions when necessary.
  • Maintain appropriate inventory levels for all wine and packing materials.
  • Keeping accurate reports and order summaries.
  • Strong computer skills, including Microsoft Office, with emphasis on Excel.
  • High regard for attention to detail.
  • Basic knowledge of wine considered an asset.
  • Dependable & punctual.
  • Confident & motivated.
  • Able to work independently.
  • Ability to lift 30-45 pounds (a case of wine)
  • Team player with a positive attitude

You must be able to arrange your own transportation to and from work.

We thank all applicants for applying, however only those individuals selected for an interview will be contacted.

Diamond Estates and its divisions is an equal opportunity employer. We welcome and encourage applications from people with differing abilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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