1067 Niagara Stone Road, Niagara-on-the-Lake (View Map)

Winery News

Retail Manager

Posted May 17th, 2018 in Careers

Retail Manager

Apply for the position as Retail Manager at our Niagara-on-the-Lake Tasting Centre.

Do you have a passion for wine and enjoy working in a dynamic industry? Are you ready to embark on an exciting new phase in your career with a growing company and enthusiastic culture? If so, then
this may be the right opportunity for you.

Diamond Estates (TSXV: DWS) is the third largest producer of wines in Niagara and is home to some of Ontario’s top selling VQA wine brands. Production is centralized in a state-of-the-art winemaking facility with a new wine boutique and tasting centre. The Company also operates a sales agency division, Kirkwood Diamond Canada (“KDC”) that represents foreign and domestic beverage alcohol suppliers
across Canada.

The company is looking to add a member to our community on a contract basis in the role of Retail Manager. Based in the Niagara region near St. Catharines and reporting to the Manager, Retail
Operations & Winery Marketing the Retail Manager is a vital role in the overall sales performance of the Company’s Niagara wine boutique (The Lakeview Wine Co). Responsibilities include managing day to day operations of a busy, customer experience centred wine boutique.

Duties and Responsibilities

Retail Sales & Reporting

  • Active selling, managing scheduling & staffing budgets, reporting, &, inventory control
  • Staffing
  • Motivating & managing a team including Assistant Retail Manager, Supervisors and Retail Sales Associates & Tour Guides with the goal of achieving/exceeding set sales plans

Visitor Experience

  • Consistently delivers a memorable customer service experience which co-relates to sales
  • Assist with Event execution
  • Execute seasonal merchandising plans


  • College degree / diploma preferably with retail management & sales
  • 3-5 years’ experience in a retail sales role (preferably in a fast-paced environment)
  • Experience working within the wine industry an asset
  • Proficient in Microsoft Office software (Excel, Word)
  • Well-developed interpersonal skills / ability to manage in a team environment
  • Strong organizational, project and time management skills and an attention to detail
  • Concise verbal and written communication skills
  • Must have a reliable means of transportation

Working Conditions

  • Substantial time spent at the tasting bar or selling ‘on the floor’
  • Computer / desk time
  • Some travel, off-site functions & special events / tastings
  • Hours of work vary including weekdays, evenings and weekends
  • Physical requirements: Must be able to lift 35lbs.

Job Type: Full Time | Posted until Sunday, May 27th, 2018

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